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CASE STUDY

NetEnrich’s NOC transformation on Avaya for a leading MSP

“A leading MSP Partner transformed their NOC and IT Operations by partnering with NetEnrich to deliver consistent service quality for their Avaya clients. ”

 

As a part of its growth strategy the MSP partnered with NetENrich after identifying an opportunity to radically change the way that its NOC systems were designed, managed and run. The end goal for the MSP was to improve customer experience, increase operational efficiency and optimize revenue.

 

From this case study you can learn how the MSP:

Increased profit margins by 20%: Automated their services delivery to reduce costs and increase margins.

 

Scaled at speed: Delivered the capability to kick-start instantly with services that scale seamlessly.

 

Gained a single-pane-of-glass view: Provided a 360 degree visibility into their services and their client’s IT infrastructure

 

Improved customer centricity: Standardized the processes, provided round the clock monitoring and high quality services.